Shipping & Returns

Shipping Policy

Orders will be despatched within 1-2 working days of receipt of order.
Orders are despatched through a reputed ecommerce logistics service provider.
Customers are sent notification for tracking.
For orders of value upto Rs. 499, a shipping charge of Rs. 40 is applicable.
For orders of value Rs. 500 and above, no shipping charge is applicable.

Cancellation Policy

If you wish to cancel your order, you can send an email request to support@essentiumphygen.com.
Please note that the order cannot be cancelled in case your order has already been charged or delivered.
The order cannot be cancelled once the payment has been processed.

Refund Policy

At essentiumphygen.com, we do our best to ensure that you are completely satisfied with our products. However, in a rare case of dissatisfaction, we are happy to issue a full refund based on the conditions listed below:

Full refund is offered, if:

you received a defective item;
the ordered item(s) is lost or damaged during transit;
the ordered item(s) is past its expiry date.
Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 15 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that.

How to Request a Refund:
To request a refund, simply email us your order details on support@essentiumphygen.com, including the reason why you're requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at +91 9871144221, email us at support@essentiumphygen.com.

Return Policy

We do our best to ensure that the products you order are delivered according to the specified details. However, should you receive an incomplete order, damaged or incorrect product(s), please notify support@essentiumphygen.com immediately or within 2 working days of receiving the products, to ensure prompt resolution. Please note that essentiumphygen.com will not accept liability for such delivery issues if you fail to notify us within 2 working days of receipt.

We also understand that various circumstances may arise leading you to want to return a product or products that are not defective. In these cases, we may allow the return of unopened, unused products after deducting a 20% restocking charge, ONLY if you notify us within 5 working days of receipt.

Return Policy Exceptions:
Please note that we are unable to offer replacements or exchanges for the opened or used items. Also, essentiumphygen.com reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as

"Note: This item cannot be returned for a refund or exchange."