Store Policy

Terms of Use (Terms and Conditions)

Welcome to www.essentiumphygen.com, a website operated and owned by Eliph Nutrition Private Limited (“Company”). To use the services offered at Essentiumphygen.com or any of its affiliates/mobile application, you must agree to the following conditions. If You visit or shop at www.essentiumphygen.com (“Website or Essentiumphygen.com”), You accept these conditions of use.

The term 'User', 'Your', ‘Yourself’ & 'You' shall refer to the person accessing the Website and accepting this terms and conditions.
Representative shall mean and include the Company affiliates, employees, directors, permitted assigns, sub-contractors, partner, distribution agents and other authorised representatives. 'Company', ‘Essentiumphygen.com’, ' Our' & 'We' shall refer to the Company owned or regulating the business of this Website.
Website” refers to www.essentiumphygen.com.

Please read these conditions for use carefully. In addition, when You use any current or future Essentiumphygen.com service or visit or purchase from any business affiliated with Essentiumphygen.com, whether or not included in the Essentiumphygen.com Website/ mobile application, You will be subject to both Conditions of Use and the guidelines applicable to such service or business.

By subscribing to or using any of Our services You agree that You have read and understood the conditions and agree to be legally bound and abide by the terms set forth.

1. Creating an Account

1.1 To use certain features of the Website (e.g., ordering Products, posting rating/reviews, receiving EssentiumPhygenenewsletters), you must set up an account with Essentiumphygen.com ("EssentiumPhygen Account") and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, account password, mobile phone number and billing/shipping address. All of your registration information is protected by our Privacy Policy.

1.2 You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.

1.3 Your EssentiumPhygen Account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your EssentiumPhygen Account.

1.4 Essentiumphygen.com will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorised use of your EssentiumPhygen account, you shall immediately notify Essentiumphygen.com.

1.5 It is your responsibility to keep your email, phone number and address up-to-date on your account setup at Essentiumphygen.com so that we can communicate with you electronically.

2. Privacy Policy

2.1 Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer our Privacy Policy, which also governs your visit to Essentiumphygen.com.

2.2 We understand the privacy of all information you provide is of primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers.

3. Security Policy

All your transactions are 100% secure when you place an order online at

Essentiumphygen.com.

4. Customer eligibility

Our Customers or Users must be over 18 years of age and registered with us. Essentiumphygen.com is not intended for children under the age of 18. We will not knowingly collect information from Essentiumphygen.com visitors in this age group.

5. Price and Payment

5.1 All our product prices include all applicable statutory taxes including GST.

5.2 We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale or order.

5.3 We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.

5.4 The following are our delivery charges:
- Delivery charges for ALL orders: Rs. 40
- FREE Delivery on orders of Rs. 499 or more.

5.5 Delivery times may vary depending on the delivery location as well as the type of product you order.

5.6 You can make the payment via any one of the following methods of payment: Credit/Debit Card, Net Banking or Cash on Delivery (CoD).

5.7 Credit/Debit Card and Net Banking Payments are processed via our online payment service partners.

5.8 Terms & Conditions for COD payment:

The minimum order value for payment through COD is Rs. 499. For COD orders below a total value of Rs. 499, Rs. 55 COD collection charge will be applicable.
COD is available for orders of less than Rs. 2,000 only.
For orders above Rs. 2000, please use other payment options such as Credit/Debit Card and Net Banking.
COD charges are in addition to the standard delivery charges.
Only Indian Rupee (INR) is accepted in the COD payment method.
Payment through credit/debit cards, DD, cheque or any other means is NOT accepted in the COD payment. COD is strictly a cash-only payment method.
COD orders that are not confirmed will be automatically voided in 48 hours.
Any items can be ordered through a COD transaction.
The COD option is available for select locations only.
Please note that if your pincode is not part of the COD serviceable pincode list, then the COD option will not appear in the Payment & Order Review page.
In a COD transaction, if you use any discount coupon, the discount will be applicable solely on item price only, excluding COD charges.
The original Shipping charges are not refundable except in the event of our error.
Do remember to quote your order ID in all of your correspondence.
Essentiumphygen.com reserves the right to end or make amends in the COD mode of payment at any time.

6. Use of Information on the Website

6.1 The information provided on the Website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.

6.2 The information on this Website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician/doctor or other qualified healthcare professional with any questions you may have about your medical condition.

6.3 Essentiumphygen.com does not endorse any views or opinions that may be included in the Website Content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and Essentiumphygen.com.

7. Disclaimer of Warranties and Limitation of Liability

7.1 All information, Products and services included on or otherwise made available to you through this Website are provided by Essentiumphygen.com on an "as is" and "as available" basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this Website is at your sole risk.

7.2 Essentiumphygen.com assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.

7.3 Essentiumphygen.com has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website at our sole discretion.

7.4 Essentiumphygen.com cannot guarantee the adequacy, currency or completeness of the Website content. Essentiumphygen.com does not warrant or endorse the effectiveness, quality or safety of the Products available on its Website.

7.5 We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Website. We do not warrant that the Website, or its content will meet your requirements.

7.6 Please note that while Essentiumphygen.com has made every effort to accurately display the colours of products on its Website, the actual colour you see will depend on your monitor or screen. We cannot guarantee that your monitor's display of any colour will be the same as the colour of the Products delivered to you.

7.7 We may let you view our information and communicate with us through the Social Media services such as Facebook, Instagram and Twitter. Essentiumphygen.com explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.

7.8 Essentiumphygen.com accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the Essentiumphygen.com Users.

7.9 Essentiumphygen.com reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.

8. Website Availability

We take all reasonable care to ensure the availability of the Essentiumphygen.com Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. Essentiumphygen.com does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.

9. Links to third-party websites

We provide link to third-party websites, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using such Website link.

10. Terms of Sale

10.1 Essentiumphygen.com may accept or decline any order placed by a Customer in its absolute discretion without liability to you.

10.2 Essentiumphygen.com reserves the right to discontinue any program or offer on its Website.

10.3 We reserve the right, without prior notice, to limit the order quantity of any Products available on Essentiumphygen.com.

10.4 We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by Essentiumphygen.com and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.

11. Copyrights, Trademarks and other Intellectual Property Rights

11.1 As per the Terms and Conditions of Essentiumphygen.com, the Website grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by Eliph Nutrition Private Limited. All other trademarks not owned by Eliph Nutrition Private Limited that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Eliph Nutrition Private Limited.

11.2 You hereby agree that you will not reproduce, duplicate or copy the content of Essentiumphygen.com for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website.

12. User Indemnification

You hereby agree to indemnify, defend, hold harmless Essentiumphygen.com and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defenses.

13. Applicable Law and Jurisdiction

These Terms and Conditions and your use of this Website and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Gurgaon (Haryana) or Delhi in India.

14. Severability

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

15. No Waiver

No failure on the part of Essentiumphygen.com to enforce any part of these Terms and Conditions shall constitute a waiver of any of EssentiumPhygen' rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by EssentiumPhygen nor the reliance of any person on EssentiumPhygen actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorised representative of Essentiumphygen.com shall have any legal effect whatsoever.

16. Submissions

16.1 Essentiumphygen.com reserves sole discretion to accept, edit or reject any and all materials you may send to us (collectively, "Submissions") as part of the features on the Website, including but not limited to, Ratings & Reviews and Testimonials. Such Submissions should not be offensive on moral, religious, racial or political grounds or of an abusive, indecent, threatening, unlawful, obscene, defamatory, menacing or otherwise objectionable nature. Transmitting such offensive materials may violate relevant laws, regulations and ethics of Company.

16.2 Essentiumphygen.com shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions. By posting, uploading, inputting or providing your Submissions, you hereby grant unrestricted use of the Submissions for any purpose, without compensation to you, including a non-terminable, royalty-free and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

16.3 You also represent and warrant that your Submissions will not infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy.

16.4 The User/Customer shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful components into the Essentiumphygen.com Website.

16.5 Essentiumphygen.com does not endorse and is not responsible for any Submissions on its Website. We will not be liable for any loss or harm caused by the Submissions or your reliance on the information, including but not limited to, statements, opinions and reviews posted by the Users/Customers, which may be inaccurate, offensive, obscene, threatening or harassing.

17. Termination

You agree that Essentiumphygen.com, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be affected without prior notice, and you agree that Essentiumphygen.com shall not be liable to you for any such termination. Your right to use the Essentiumphygen.com Website/Service immediately ceases upon termination of your access/use of the Website.

18. Changes to these Terms and Conditions

We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review the Essentiumphygen.com Terms and Conditions regularly. Your continued use of the Website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions. These Terms were published on 01/12/2018.

19. Contact Information

Please contact us for any questions or comments regarding these Terms and Conditions on:
Telephone number: +91 124 4372180

Whatsapp: +91 98711 44221
E-mail: support@essentiumphygen.com

Welcome to www.essentiumphygen.com ("essentiumphygen.com", "EssentiumPhygen", “Essentium”, "Website", "Eliph Nutrition", “Eliph”, or "we"). This website ownwed and operated by Eliph Nutrition Private Limited,whose registered office is in Gurgaon, India.

1. Absolute Confidentiality

1.1 www.essentiumphygen.com (also referred to as "essentiumphygen.com", "EssentiumPhygen", "Website", "Eliph Nutrition", “Eliph”, “Essentium”, or "we") is totally committed to protecting your privacy and ensuring the security of any personal information received from you ("Customer"). At essentiumphygen.com, the confidentiality of our Customers is a top priority. We strictly adhere to the requirements of the data protection law established in India and this Privacy Policy is published in accordance with:

Section 43 A of the Information Technology Act, 2000;
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules"); and
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

1.2 The purpose of this privacy policy statement is to explain to you what personal information We collect from your visit(s) to our Website, and how We protect the information that you provide to us when you use our Website. You can be assured that essentiumphygen.com will use such information sensibly and carefully, and only in accordance with this privacy statement. We maintain compliance with the highest standards of website privacy, so our visitors/Customers can securely place orders on our Website. This Privacy Policy is effective from 01/12/2018. Any information that you provide to essentiumphygen.com is subject to our Privacy Policy.

2. Your Consent

2.1 By accessing this Website and whenever you submit any information to essentiumphygen.com, or use products and services offered by our Website, you agree to be bound by the terms of this Privacy Policy. Please read below carefully the entire Privacy Policy before using essentiumphygen.com website:

2.2 As part of providing our Services to you, We may need to send routine communications to you, such as order transaction emails and other administrative messages through email and notifications posted on the Website or through other means available, including text and other forms of messaging. Though we prefer to communicate with our Customers via email, as may be deemed necessary, you agree to receive our phone calls, related to your orders/request on essentiumphygen.com.

2.3 When you sign up to receive our e-newsletters, We may periodically send emails about new products, special offers or other information, which you may find it interesting and beneficial as well. If you do not wish to receive promotional information from us, you can, at any time, choose to opt out of receiving EssentiumPhygen promotional e-newsletters. To unsubscribe from our e-newsletters, you can follow the directions included at the e-newsletter.

2.4 You must ensure to provide us with the correct or up-to-date Personal Information. This will allow us to contact you for further correspondences with respect to your order at essentiumphygen.com. We are not responsible for any inaccurate information you provide to us, which may affect your shopping experience on our website.

2.5 If, at any time, you want to access, update, modify or eliminate any of your account information at essentiumphygen.com, you may do so by clicking "Your Account", and then review/change your sensitive personal information as you want it to be.

2.6 Essentiumphygen.com may, in future, request other optional information from you in order to customise the Website to deliver personalised service to our Customers.

3. What Information We Collect About You

3.1 We do not automatically collect your personally identifiable information. However, you might provide us with your personal and demographic information – including your name, gender, age, address, phone number, email address – in the following ways:

As a New Customer, when you register/create an account, place your order at essentiumphygen.com;

As an Existing Customer, when you update your existing profile on essentiumphygen.com;
When you sign up for e-newsletters at essentiumphygen.com;
When you Contact Us or submit your Testimonials at essentiumphygen.com.

3.2 During your visit to our Website, We may automatically receive technical information about your computer/device, including your IP address, your computer operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet.

3.3 When you browse our Website, We may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors and page response times. All these information help us analyse Customers' trends and preferences and thus assist us in improving our service.

4. How We Use the Information Collected from You

4.1 We will collect and retain your personally identifiable information only to the extent that it is necessary to fulfil our services to you. Any Personal information submitted by you to the Website or collected by us will be used ONLY for the purposes mentioned below:

4.1.1 To carry out our obligations arising from your requests for our products and services;

4.1.2 To improve our Website's functionality, and to customise your future shopping experience with us;

4.1.3 To make sure that our Website content is presented in the manner that is most effective for you;

4.1.4 To communicate with you about any changes to our services;

4.1.5 To verify your identity and perform checks to prevent fraud.

5. With Whom We Share Your Information

5.1 We do not sell, rent or exchange your any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, We engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the essentiumphygen.com Services, you consent to our collection and transfer of your information to our payment service partner websites.

5.2 As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, User/Customer information is typically one of the transferred business assets. Accordingly, in the event that essentiumphygen.com, or substantially all of our assets, is acquired by a third party, such information may be one of the assets that is transferred or acquired by a third party. Under such circumstances, essentiumphygen.com would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur, and that any acquirer of essentiumphygen.com may continue to process your personal information as set forth in this Privacy Policy.

6. Who Has Access to Your Information

Your personally identifiable information can be accessed only on a need-to-know basis by certain essentiumphygen.com employees who are designated to carry out your requested activity, and all such employees are bound to strict confidentiality obligations.

7. How We Use Cookies

7.1 "Cookies" are small pieces of information placed by a website onto your computer's hard drive. Cookies do not collect any sensitive personal information from you. We use cookies to analyse data about our web page traffic, which helps us save your preferences for your future visits. This allows us to customise our website according to your interests, which will enable us to deliver a more personalised service to our customers. You may choose to accept or decline cookies. Please be aware that by declining cookies you may be unable to use our website to its fullest capability.

8. Security Policy

We guarantee that all your personal information with us is secure. essentiumphygen.com takes careful precaution to protect our Customers' personal information from unauthorized access, improper use or disclosure or unauthorized modification. To prevent unauthorized access, we have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. We store your personally identifiable information on the computer servers placed in a secure environment. Even though we have taken significant steps to protect your personally identifiable information, no company, including our Website, can fully eliminate security risks associated with Personal Information.

9. Changes to Our Privacy Policy

We may revise this Privacy Policy from time to time by updating this page, and so we urge you to review it periodically to ensure that you agree with any such changes that we make. We will make best efforts to inform you of any important amendments by e-mail, message on the Website or notification in Your Account. However, it is your responsibility to check the Policy regularly to ensure that you agree with it and your continued use of the Website will be deemed to be your acceptance of any changes that we make.